COVID-19 and Lasting Impacts on Social Interactions

by | May 5, 2022

Esylen Stephens, a bereavement specialist for Good Shepherd Hospice, provides her opinion on how COVID-19 continues to impact her social interactions two years after the pandemic began.

How important is social interaction to a person’s individual happiness? It’s not an easy answer and wholly dependent on who you’re asking. Increasing social interaction, while difficult through the COVID-19 pandemic, can decrease feelings of loneliness and depression according to a study published in the Journal of Social and Personal Relationships.

At the height of the COVID-19 pandemic, the effect of social distancing and isolation measures became a serious mental health concern, especially for those who needed to quarantine for longer periods of time, such as hospice patients. While the pandemic is under greater control in the United States, Dr. Anthony Fauci, director of the National Institute of Allergy and Infectious Diseases and chief medical adviser to President Biden, said the pandemic is not over.

The question now is, how do we learn to live with COVID-19 and manage the changes it has forced on our society? For Esylen Stephens, a licensed mental health counselor with Good Shepherd Hospice’s bereavement services, her mission is the same. Support those who have suffered the loss of a loved one. But how she fulfills her mission changed and may never be the same again.

Give me an example of how the COVID-19 pandemic has changed your life. What do you see continuing as a part of your everyday life when the pandemic is over?

Esylen: The COVID-19 pandemic has changed my life in having a deeper sense of empathy, compassion and grief support for those who have experienced losses. It has taught me not to take life and people for granted while practicing gratitude.

What impact has COVID-19 had on your mission to provide grief support in general? What is the single biggest challenge?

Esylen: The impact that COVID-19 had on my mission and the bereavement department was finding a way to provide quality services for those who lost loved ones. It was important to stay connected to those who were grieving the loss of loved ones. Since in-person visits were not an appropriate method to provide services during the pandemic we had to find alternative ways. We became very familiar with Zoom virtual visits, phone call visits and Face Time. The single biggest challenge was remembering to practice self-care while caring for others who were hurting.

Camp Brave Heart, Good Shepherd Hospice’s signature grief camp for children, returned to an in-person format this year. How would you compare the experience to a virtual format?

Esylen: I believe an in-person format is much more effective than a virtual format. The virtual format, although helpful, has its challenges.  The in-person format allowed children to come together and share their feelings of loss. It provides healing while having fun through play and different activities. Children do not like to be singled out along their grief journey. The camps provided an opportunity for them to be with other children who have also experienced loss. It provides them an opportunity to be aware that death is a natural part of life and that it is okay to grieve. It is a place where their voice can be heard without judgment. The caring and compassionate trained staff, professionals and volunteers provided a safe and loving environment to promote healing.

Many people wore masks during the height of the pandemic and some still do. How has that impacted your social interactions with patients and families? How did you adapt?

Esylen: The wearing of masks during the pandemic made it harder to interpret facial expressions. I have learned to interpret individuals through looking at their eyes. The eyes tell what’s in the soul. I would say the normal social interaction and the bereavement support we provide is very important and vital in the healing process. Human beings need each other to survive and staying connected and receiving support from others affects the way we grieve as a society.

What are your thoughts on support groups focused on the impact of the pandemic, such as the one provided by Good Shepherd Hospice?

Esylen: In my opinion it is very important to have support groups focused on the impact of the pandemic, such as the one Good Shepherd Hospice provides. COVID-19 deaths during the pandemic have impacted individuals in ways that may be difficult to process alone.  The support group provides participants a chance to share their story and experiences from this specific type of loss. It also allows participants to know that they are not alone in their grieving process.

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For more information, please call our helpful Chapters Health team at 1.866.204.8611 or Contact Us.

Austin Mudd

Austin Mudd

Austin Mudd, Media Relations Specialist at Chapters Health System, is responsible for external communications for the nonprofit organization. Email: [email protected]

About Us

Established in 1983 as a community-centered, nonprofit entity, Chapters Health has grown exponentially through its radical approach to healthcare that leverages a one-of-a-kind system to support patients, families, and caregivers across the country, while remaining grounded in the mission of taking care of patients, or taking care of those who do®.

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John J. Whyte, MD, MPH

CEO and Executive President,
American Medical Association

John Whyte, MD, MPH serves as the CEO and Executive Vice President of the American Medical Association, the nation’s largest physician organization.

Prior to the AMA, Dr. Whyte served as the Chief Medical Officer at WebMD, leading initiatives that expanded strategic partnerships, created new business opportunities, and positioned WebMD at the forefront of digital health innovation. He was a pivotal force in evolving WebMD’s digital platforms from content delivery engines to powerful tools connecting consumers directly to care, establishing critical new revenue models. He is a recognized leader in healthcare delivery and regulation and is consistently named as one of the Top 20 Health Influencers.

Before joining WebMD, Dr. Whyte served as Director of Professional Affairs and Stakeholder Engagement at the U.S. Food and Drug Administration’s Center for Drug Evaluation and Research. There, he spearheaded groundbreaking initiatives to modernize clinical trial design, expand diversity in research, and advance the regulatory use of real-world evidence — efforts that continue to impact patient-centered drug development today.

Earlier, as Chief Medical Expert and Vice President of Health and Medical Education at Discovery Channel, Dr. Whyte launched educational programming that captured both medical and mainstream audiences, successfully aligning mission-driven health education with corporate funding strategies and building new multimedia brand identities.

At the Centers for Medicare & Medicaid Services (CMS), Dr. Whyte played a pivotal role in formalizing Medicare’s national coverage decision process, directly shaping payment policies and advancing innovative models to improve healthcare outcomes. His experience at CMS demonstrates a deep understanding of health policy, reimbursement strategies, and the critical intersection of clinical innovation and payment models.

A board-certified internist, Dr. Whyte completed his MD at Hahnemann University School of Medicine, his residency at Duke University Medical Center and earned his MPH in Health Policy and Management at Harvard University. He previously served as a health services research fellow at Stanford University. An accomplished author, Dr. Whyte has written extensively for both professional and consumer audiences, including five best-selling book

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Dr. Venki Ramakrishnan

Nobel Laureate

Venki Ramakrishnan is an American and British molecular biologist who shared the 2009 Nobel Prize in Chemistry. He currently works at the world-renowned MRC Laboratory of Molecular Biology in Cambridge, England and from 2015-2020, he served as President of the Royal Society, one of the world’s oldest scientific organizations. He is best known for his work on protein synthesis, the process by which genetic information is used by the ribosome to make the thousands of proteins that make life possible. This process is fundamental to all life and its dysfunction leads to many diseases as well as to aging. He is a member of the US National Academy of Sciences and was knighted by the British government in 2012. In 2022, he received one of Britain’s highest civilian honors, the Order of Merit, which is restricted to 24 people across all fields.

In addition to his academic work, Ramakrishnan is a science partner of the venture capital fund Ahren Innovation Capital, and on the boards of the AI-based drug development company, Isomorphic Labs, and the British Library. He recently co-founded RNAvate, an RNA therapeutics company based on stable, next-generation RNA molecules. In the public arena, he played a leadership role when he was president of the Royal Society, including dealing with the consequences of Brexit and helping convene the Society’s response to provide advice during the covid pandemic and did a significant amount of public engagement including articles in the press and appearances on national media.

Ramakrishnan is the author of two popular books: Gene Machine (2018), a very frank scientific memoir about the race for the structure of the ribosome that led to the Nobel Prize; and Why We Die: The New Science of Aging and the Quest For Immortality (2024), which looks at the biology of aging and efforts to combat it.

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Marwa El-Menshawi, MD, MPH

Chief Operating Officer, PACE Chapters Health System

Marwa El-Menshawi, MD is the Chief Operating Office for Hope PACE. She is a triple board-certified physician, specializing in Family, Geriatric and Hospice Medicine. Dr. El-Menshawi's focus is on improving the lives of those affected by advanced age and serious illness through innovation in high complexity and value-based care. She has almost 20 years of clinical, academic and healthcare leadership experience.

Dr. El-Menshawi is a member of the American Academy of Family Medicine and the National PACE Association. She serves on the Mayor's Committee for Livability and Healthy Aging, focused on serving the community through advocacy and education, recommending and promoting programs and initiatives that benefit older adults.

Dr. El-Menshawi earned her Medical Doctorate as a Magna Cum Laude graduate from the University of Alabama School of Medicine and was awarded the distinguished membership into the Alpha Omega Alpha medical honors society, along with multiple academic achievement awards including the American Medical Women's Association Glasgow-Rubin Achievement Citation, the Merck Manual Award and the Peacock Teaching Fellowship. She completed her residency in Family Medicine and Certificate of Added Qualifications in Geriatric Medicine following a Geriatrics Fellowship at Advent Health in Orlando, FL. She serves as a Clinical Assistant Professor of Geriatrics at the Florida State University College of Medicine and an Assistant Professor of Family Medicine at the University of Central Florida College of Medicine.

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Andrew Molosky

President and CEO, Chapters Health System

Andrew Molosky is the President and Chief Executive Officer of Chapters Health System, the country's defining chronic illness organization, comprised of more than 30 different companies and programs, including the nation's largest nonprofit hospice network, PACE, value-based care such as CareNu, a Medicare Advantage plan, managed services organizations, technology solutions, advanced illness offerings, and more.
Established in 1983 as a community-centered, nonprofit entity, Chapters Health has grown exponentially through Molosky's innovative approach to healthcare, becoming a national leader recognized by Great Places to Work, Fortune, USA Today, and others for being a top place to work.
As a leading voice in healthcare, Molosky is routinely engaged as a consultant, speaker, and mentor. Molosky is modeling and leading across several industries concurrently.
Molosky has more than 20 years of experience spanning an array of geographies and organizations, including publicly traded, privately held, and nonprofit. He completed his undergraduate work at the University of Toledo and his Master of Business Administration from the Ken Blanchard College of Business at Grand Canyon University, additionally holding his Fellowship from the American College of Healthcare Executives.

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