Call 1.866.204.8611 to speak with a care professional. Outside FL, GA, DC, MD and VA? Call NPHI 844.438.6744.

Call 1.866.204.8611 to speak with a care professional. 

Healthcare Professionals FAQ

Each and every day, we are here to help our healthcare professionals. If you have immediate concerns, please call 1.866.204.8611.

We look forward to working together to provide the highest quality of care to your patients.
If you have any questions about the credentialing process, please call the Chapters Health System Medical Services Credentialing Specialist at 1-813-871-8079.

Where are Chapters Health System and its affiliates located?

Chapters Health System is headquartered in Temple Terrace, Florida, with services available in Alachua, Charlotte, Cherokee, Citrus, Cobb, Collier, Fulton, Glades. Gwinnett, Hardee, Hendry, Hernando, Highlands, Hillsborough, Lake, Lee, Marion,  Martin, Monroe, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, St. Lucie and Sumter counties. See All Locations

How is Chapters Health System different?

We’re reinventing the healthcare system by providing coordinated, holistic care that improves patient quality of life, while also saving money. Chapters Health System provides a continuum of integrated care solutions that begin with a chronic diagnosis. Palliative medicine and hospice care, grief services and many other healthcare and support services are all available to you and your patients. Partner With Us

Who receives our care?

Patients, families, even healthcare partners.

 

What kind of care is offered?

Far more than many realize. Care for early chronic conditions, physical therapy and more serious care. Coordinating care plans, support for family caregivers, medications, equipment, even travel to appointments. And when needed, hospice and counseling, even long after you might expect.

 

Who pays for all this care?

Usually Medicare or private insurance. However, we provide all care regardless of age or ability to pay. In 2019, the Chapters Health Foundation provided $2.469 million in charity care to patients in need.

 

Where do we provide care?

Wherever it’s needed. Often at home, care facilities or hospitals, as well as social settings like kids’ camps.

 

What makes your care so special?

Too often, no one expert has the total picture of a patient’s care or possible needs. We coordinate it all, providing the best care, at the right time and place.

 

How long do you provide care?

Sometimes, several years. An early diagnosis or chronic condition can touch many stages, even repeatedly. Regardless, we’re there as long as we’re needed.

 

What are the benefits of early palliative medicine and hospice care?
  • Quality of life for chronic patients and their caregivers
  • Clinical outcomes
  • Enhanced care coordination
  • Patient satisfaction scores
  • Efficiency and lower costs
  • Lower hospital readmissions
I am a physician. How do I determine hospice eligibility for my patient(s)?

Ultimately, hospice eligibility is centered on a physician’s clinical judgment. If a physician believes the patient will likely live six months or less if the disease follows its natural course, then the patient may be considered hospice eligible. Eligibility is based on the severity of the patient’s primary diagnosis (the diagnosis contributing most to terminality), as well as secondary/comorbid conditions and nutritional/functional status. In some cases, the primary diagnosis alone is sufficiently advanced to make a patient hospice eligible. For more information, see Hospice Eligibility Guidelines.

For information on how Chapters Health System services can treat specific medical conditions, and for hospice eligibility by condition, see Support by Medical Condition.

How do I become a community provider with Chapters Health System?

Thank you for your interest in caring for your patients in a Chapters Health System inpatient unit. We look forward to working together to provide the highest quality of care to your patients. For tools and resources to help guide you through the credentialing process, see Community Providers.

What should I do if I have more questions?

Connect with a care professional at 1-866-204-8611 or Contact Us.

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About Us

Established in 1983 as a community-centered, nonprofit entity, Chapters Health has grown exponentially through its radical approach to healthcare that leverages a one-of-a-kind system to support patients, families, and caregivers across the country, while remaining grounded in the mission of taking care of patients, or taking care of those who do®.

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Andrew Molosky on podcast

John J. Whyte, MD, MPH

CEO and Executive President,
American Medical Association

John Whyte, MD, MPH serves as the CEO and Executive Vice President of the American Medical Association, the nation’s largest physician organization.

Prior to the AMA, Dr. Whyte served as the Chief Medical Officer at WebMD, leading initiatives that expanded strategic partnerships, created new business opportunities, and positioned WebMD at the forefront of digital health innovation. He was a pivotal force in evolving WebMD’s digital platforms from content delivery engines to powerful tools connecting consumers directly to care, establishing critical new revenue models. He is a recognized leader in healthcare delivery and regulation and is consistently named as one of the Top 20 Health Influencers.

Before joining WebMD, Dr. Whyte served as Director of Professional Affairs and Stakeholder Engagement at the U.S. Food and Drug Administration’s Center for Drug Evaluation and Research. There, he spearheaded groundbreaking initiatives to modernize clinical trial design, expand diversity in research, and advance the regulatory use of real-world evidence — efforts that continue to impact patient-centered drug development today.

Earlier, as Chief Medical Expert and Vice President of Health and Medical Education at Discovery Channel, Dr. Whyte launched educational programming that captured both medical and mainstream audiences, successfully aligning mission-driven health education with corporate funding strategies and building new multimedia brand identities.

At the Centers for Medicare & Medicaid Services (CMS), Dr. Whyte played a pivotal role in formalizing Medicare’s national coverage decision process, directly shaping payment policies and advancing innovative models to improve healthcare outcomes. His experience at CMS demonstrates a deep understanding of health policy, reimbursement strategies, and the critical intersection of clinical innovation and payment models.

A board-certified internist, Dr. Whyte completed his MD at Hahnemann University School of Medicine, his residency at Duke University Medical Center and earned his MPH in Health Policy and Management at Harvard University. He previously served as a health services research fellow at Stanford University. An accomplished author, Dr. Whyte has written extensively for both professional and consumer audiences, including five best-selling book

Andrew Molosky on podcast

Dr. Venki Ramakrishnan

Nobel Laureate

Venki Ramakrishnan is an American and British molecular biologist who shared the 2009 Nobel Prize in Chemistry. He currently works at the world-renowned MRC Laboratory of Molecular Biology in Cambridge, England and from 2015-2020, he served as President of the Royal Society, one of the world’s oldest scientific organizations. He is best known for his work on protein synthesis, the process by which genetic information is used by the ribosome to make the thousands of proteins that make life possible. This process is fundamental to all life and its dysfunction leads to many diseases as well as to aging. He is a member of the US National Academy of Sciences and was knighted by the British government in 2012. In 2022, he received one of Britain’s highest civilian honors, the Order of Merit, which is restricted to 24 people across all fields.

In addition to his academic work, Ramakrishnan is a science partner of the venture capital fund Ahren Innovation Capital, and on the boards of the AI-based drug development company, Isomorphic Labs, and the British Library. He recently co-founded RNAvate, an RNA therapeutics company based on stable, next-generation RNA molecules. In the public arena, he played a leadership role when he was president of the Royal Society, including dealing with the consequences of Brexit and helping convene the Society’s response to provide advice during the covid pandemic and did a significant amount of public engagement including articles in the press and appearances on national media.

Ramakrishnan is the author of two popular books: Gene Machine (2018), a very frank scientific memoir about the race for the structure of the ribosome that led to the Nobel Prize; and Why We Die: The New Science of Aging and the Quest For Immortality (2024), which looks at the biology of aging and efforts to combat it.

Andrew Molosky on podcast

Marwa El-Menshawi, MD, MPH

Chief Operating Officer, PACE Chapters Health System

Marwa El-Menshawi, MD is the Chief Operating Office for Hope PACE. She is a triple board-certified physician, specializing in Family, Geriatric and Hospice Medicine. Dr. El-Menshawi's focus is on improving the lives of those affected by advanced age and serious illness through innovation in high complexity and value-based care. She has almost 20 years of clinical, academic and healthcare leadership experience.

Dr. El-Menshawi is a member of the American Academy of Family Medicine and the National PACE Association. She serves on the Mayor's Committee for Livability and Healthy Aging, focused on serving the community through advocacy and education, recommending and promoting programs and initiatives that benefit older adults.

Dr. El-Menshawi earned her Medical Doctorate as a Magna Cum Laude graduate from the University of Alabama School of Medicine and was awarded the distinguished membership into the Alpha Omega Alpha medical honors society, along with multiple academic achievement awards including the American Medical Women's Association Glasgow-Rubin Achievement Citation, the Merck Manual Award and the Peacock Teaching Fellowship. She completed her residency in Family Medicine and Certificate of Added Qualifications in Geriatric Medicine following a Geriatrics Fellowship at Advent Health in Orlando, FL. She serves as a Clinical Assistant Professor of Geriatrics at the Florida State University College of Medicine and an Assistant Professor of Family Medicine at the University of Central Florida College of Medicine.

Andrew Molosky on podcast

Andrew Molosky

President and CEO, Chapters Health System

Andrew Molosky is the President and Chief Executive Officer of Chapters Health System, the country's defining chronic illness organization, comprised of more than 30 different companies and programs, including the nation's largest nonprofit hospice network, PACE, value-based care such as CareNu, a Medicare Advantage plan, managed services organizations, technology solutions, advanced illness offerings, and more.
Established in 1983 as a community-centered, nonprofit entity, Chapters Health has grown exponentially through Molosky's innovative approach to healthcare, becoming a national leader recognized by Great Places to Work, Fortune, USA Today, and others for being a top place to work.
As a leading voice in healthcare, Molosky is routinely engaged as a consultant, speaker, and mentor. Molosky is modeling and leading across several industries concurrently.
Molosky has more than 20 years of experience spanning an array of geographies and organizations, including publicly traded, privately held, and nonprofit. He completed his undergraduate work at the University of Toledo and his Master of Business Administration from the Ken Blanchard College of Business at Grand Canyon University, additionally holding his Fellowship from the American College of Healthcare Executives.