Healthcare Professionals FAQ
Each and every day, we are here to help our healthcare professionals. If you have immediate concerns, please call 1.866.204.8611.
Where is Chapters Health System and its affiliates located?
Chapters Health System is headquartered in Temple Terrace, Florida, with services available in Alachua, Charlotte, Cherokee, Citrus, Cobb, Collier, Fulton, Glades. Gwinnett, Hardee, Hendry, Hernando, Highlands, Hillsborough, Lake, Lee, Marion, Martin, Monroe, Okeechobee, Orange, Osceola, Pasco, Pinellas, Polk, St. Lucie and Sumter counties. See All Locations
How is Chapters Health System different?
We’re reinventing the healthcare system by providing coordinated, holistic care that improves patient quality of life, while also saving money. Chapters Health System provides a continuum of integrated care solutions that begin with a chronic diagnosis. Palliative medicine and hospice care, grief services and many other healthcare and support services are all available to you and your patients. Partner With Us
Who receives our care?
Patients, families, even healthcare partners.
What kind of care is offered?
Far more than many realize. Care for early chronic conditions, home health, physical therapy and more serious care. Coordinating care plans, support for family caregivers, medications, equipment, even travel to appointments. And when needed, hospice and counseling, even long after you might expect.
Who pays for all this care?
Usually Medicare or private insurance. However, we provide all care regardless of age or ability to pay. In 2019, the Chapters Health Foundation provided $2.469 million in charity care to patients in need.
Where do we provide care?
Wherever it’s needed. Often at home, care facilities or hospitals, as well as social settings like kids’ camps.
What makes your care so special?
Too often, no one expert has the total picture of a patient’s care or possible needs. We coordinate it all, providing the best care, at the right time and place.
How long do you provide care?
Sometimes, several years. An early diagnosis or chronic condition can touch many stages, even repeatedly. Regardless, we’re there as long as we’re needed.
What are the benefits of early palliative medicine and hospice care?
- Quality of life for chronic patients and their caregivers
- Clinical outcomes
- Enhanced care coordination
- Patient satisfaction scores
- Efficiency and lower costs
- Lower hospital readmissions
I am a physician. How do I determine hospice eligibility for my patient(s)?
Ultimately, hospice eligibility is centered on a physician’s clinical judgment. If a physician believes the patient will likely live six months or less if the disease follows its natural course, then the patient may be considered hospice eligible. Eligibility is based on the severity of the patient’s primary diagnosis (the diagnosis contributing most to terminality), as well as secondary/comorbid conditions and nutritional/functional status. In some cases, the primary diagnosis alone is sufficiently advanced to make a patient hospice eligible. For more information, see Hospice Eligibility Guidelines.
For information on how Chapters Health System services can treat specific medical conditions, and for hospice eligibility by condition, see Support by Medical Condition.
How do I become a community provider with Chapters Health System?
Thank you for your interest in caring for your patients in a Chapters Health System inpatient unit. We look forward to working together to provide the highest quality of care to your patients. For tools and resources to help guide you through the credentialing process, see Community Providers.
What should I do if I have more questions?
Connect with a care professional at 1-866-204-8611 or Contact Us.