“Taking care of patients and taking care of those who do.” ®

“Taking care of patients, or taking care of those who do.”

Information Security Practices

Last Updated June 29, 2026

1. INFORMATION WE MAY COLLECT

Chapters Health System gathers certain information automatically, some of which may be considered personal information under applicable law.

We collect, process, share, and retain information from you and any devices you may use when you access our website, provide us information on a web form, participate in community discussions, chats, or otherwise correspond with us.

The type of personal information we collect depends on your relationship with us – whether you are a patient, prospective patient, a prospective employee or whether you are simply visiting our Website.

Controls are in place to protect the information collected while this information is stored and/or transmitted by Chapters Health System. Additionally, access to personal/confidential information is provided on a need-to-know basis.

2. COOKIES AND SIMILAR TECHNOLOGIES

When accessing our website, we may use cookies and similar technologies to simplify our interaction with you. A “cookie” is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor.

Although you are not required to accept cookies, if you block or reject them, you may encounter limitations using the Chapters Health System website and accessing certain pages.

3. DATA RETENTION

To the extent permitted by applicable law, we may retain information for as long as is reasonably necessary. Once information is no longer needed for the purposes for which it was collected, we will take reasonable steps to de-identify and destroy it.

4. CHOICES AND OPT-OUT

You may elect not to identify yourself or you may use a pseudonym in your dealings with us, except where it is impracticable for us to deal with you on this basis.

If you prefer not to receive communications from us, you may request at any time to stop being contacted.

5. EMPLOYMENT OPPORTUNITIES

We provide you with a means for submitting your resume or other personal information through our Website or Services for consideration for employment opportunities at Chapters Health System. Personal information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your personal information within Chapters Health System, or keep it on file for future use, as we make our hiring decisions.

6. THIRD PARTY SITES

Chapters Health System may provide links to other Websites or resources over which we do not have control. Such links do not constitute an endorsement by Chapters Health System of those External Web Sites. You acknowledge that Chapters Health System is providing these links to you only as a convenience, and further agree that Chapters Health System is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy/security policies located on the applicable External Web Site. We encourage you to be aware when leaving our Services and to read the privacy/security statements of External websites that collect your personal information.

7. SECURITY

We may hold your personal information in both electronic and hardcopy files. We use security techniques to protect personal information from misuse, interference, and loss, and from unauthorized access, modification or disclosure. The techniques we use include firewalls, encryption and access control procedures.

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of personal information, we employ procedural and technological measures that are reasonably designed to help safeguard the information we collect. All our employees are bound by non-disclosure agreements intended to prevent them from disclosing any personal information. Further, our employee guidelines state that our employees must abide by all state and federal laws and regulations in the performance of their employment duties. Our policies also limit access to personal information to only those employees, contractors, agents or representatives that require the information to perform their jobs or assist us with providing our services to you.

Where required under applicable law or by contract, we will notify the appropriate parties or individuals of any loss, misuse or alteration of personal information so that such parties or individuals can take the appropriate actions for the due protection of their rights.

We may use advanced technologies, including data analytics and artificial intelligence (AI), to support healthcare operations such as quality improvement, reporting, and administrative efficiency. These tools are used in accordance with applicable privacy and
security laws, and we maintain safeguards to protect all information.

8. SECURITY POLICY UPDATES

Chapters Health System may update this Information Security Policy from time to time in our sole discretion to reflect changes to our information security practices. Chapters Health System will post any updated Information Security Policy on this page at https://www.ChaptersHealth.org. Continued use of Chapters Health System after any such modifications constitutes acceptance to any such modified Information Security Policy. Chapters Health System encourages you to review this Information Security Policy regularly for any changes. The date of last revision is shown at the “Last Updated” legend at the top of this page.

9. TEXT MESSAGING (SMS) AND MOBILE INFORMATION

Chapters Health System may collect and use mobile phone numbers to communicate with patients, family members, caregivers, prospective patients, and other individuals regarding care coordination, appointment reminders, service-related updates, and other communications related to our services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We maintain reasonable administrative, technical, and physical safeguards designed to protect mobile information and personal data collected through our communication systems.

Questions and Complaints. Chapters Health System commits to resolve complaints about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Information Security policy may contact the Security Officer for Chapters Health System at:

Chapters Health System, Inc.

11150 N. 53rd St.
Temple Terrace, FL 33617

(813) 871-8111

Chapters Health System supports your right to the privacy of your PHI and will not retaliate in any way if you choose to file a complaint.

1.866.204.8611

[email protected]

Contact Us

About Us

Established in 1983 as a community-centered, nonprofit entity, Chapters Health has grown exponentially through its radical approach to healthcare that leverages a one-of-a-kind system to support patients, families, and caregivers across the country, while remaining grounded in the mission of taking care of patients, or taking care of those who do®.

Learn More

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John J. Whyte, MD, MPH

CEO and Executive President,
American Medical Association

John Whyte, MD, MPH serves as the CEO and Executive Vice President of the American Medical Association, the nation’s largest physician organization.

Prior to the AMA, Dr. Whyte served as the Chief Medical Officer at WebMD, leading initiatives that expanded strategic partnerships, created new business opportunities, and positioned WebMD at the forefront of digital health innovation. He was a pivotal force in evolving WebMD’s digital platforms from content delivery engines to powerful tools connecting consumers directly to care, establishing critical new revenue models. He is a recognized leader in healthcare delivery and regulation and is consistently named as one of the Top 20 Health Influencers.

Before joining WebMD, Dr. Whyte served as Director of Professional Affairs and Stakeholder Engagement at the U.S. Food and Drug Administration’s Center for Drug Evaluation and Research. There, he spearheaded groundbreaking initiatives to modernize clinical trial design, expand diversity in research, and advance the regulatory use of real-world evidence — efforts that continue to impact patient-centered drug development today.

Earlier, as Chief Medical Expert and Vice President of Health and Medical Education at Discovery Channel, Dr. Whyte launched educational programming that captured both medical and mainstream audiences, successfully aligning mission-driven health education with corporate funding strategies and building new multimedia brand identities.

At the Centers for Medicare & Medicaid Services (CMS), Dr. Whyte played a pivotal role in formalizing Medicare’s national coverage decision process, directly shaping payment policies and advancing innovative models to improve healthcare outcomes. His experience at CMS demonstrates a deep understanding of health policy, reimbursement strategies, and the critical intersection of clinical innovation and payment models.

A board-certified internist, Dr. Whyte completed his MD at Hahnemann University School of Medicine, his residency at Duke University Medical Center and earned his MPH in Health Policy and Management at Harvard University. He previously served as a health services research fellow at Stanford University. An accomplished author, Dr. Whyte has written extensively for both professional and consumer audiences, including five best-selling book

Andrew Molosky on podcast

Dr. Venki Ramakrishnan

Nobel Laureate

Venki Ramakrishnan is an American and British molecular biologist who shared the 2009 Nobel Prize in Chemistry. He currently works at the world-renowned MRC Laboratory of Molecular Biology in Cambridge, England and from 2015-2020, he served as President of the Royal Society, one of the world’s oldest scientific organizations. He is best known for his work on protein synthesis, the process by which genetic information is used by the ribosome to make the thousands of proteins that make life possible. This process is fundamental to all life and its dysfunction leads to many diseases as well as to aging. He is a member of the US National Academy of Sciences and was knighted by the British government in 2012. In 2022, he received one of Britain’s highest civilian honors, the Order of Merit, which is restricted to 24 people across all fields.

In addition to his academic work, Ramakrishnan is a science partner of the venture capital fund Ahren Innovation Capital, and on the boards of the AI-based drug development company, Isomorphic Labs, and the British Library. He recently co-founded RNAvate, an RNA therapeutics company based on stable, next-generation RNA molecules. In the public arena, he played a leadership role when he was president of the Royal Society, including dealing with the consequences of Brexit and helping convene the Society’s response to provide advice during the covid pandemic and did a significant amount of public engagement including articles in the press and appearances on national media.

Ramakrishnan is the author of two popular books: Gene Machine (2018), a very frank scientific memoir about the race for the structure of the ribosome that led to the Nobel Prize; and Why We Die: The New Science of Aging and the Quest For Immortality (2024), which looks at the biology of aging and efforts to combat it.

Andrew Molosky on podcast

Marwa El-Menshawi, MD, MPH

Chief Operating Officer, PACE Chapters Health System

Marwa El-Menshawi, MD is the Chief Operating Office for Hope PACE. She is a triple board-certified physician, specializing in Family, Geriatric and Hospice Medicine. Dr. El-Menshawi's focus is on improving the lives of those affected by advanced age and serious illness through innovation in high complexity and value-based care. She has almost 20 years of clinical, academic and healthcare leadership experience.

Dr. El-Menshawi is a member of the American Academy of Family Medicine and the National PACE Association. She serves on the Mayor's Committee for Livability and Healthy Aging, focused on serving the community through advocacy and education, recommending and promoting programs and initiatives that benefit older adults.

Dr. El-Menshawi earned her Medical Doctorate as a Magna Cum Laude graduate from the University of Alabama School of Medicine and was awarded the distinguished membership into the Alpha Omega Alpha medical honors society, along with multiple academic achievement awards including the American Medical Women's Association Glasgow-Rubin Achievement Citation, the Merck Manual Award and the Peacock Teaching Fellowship. She completed her residency in Family Medicine and Certificate of Added Qualifications in Geriatric Medicine following a Geriatrics Fellowship at Advent Health in Orlando, FL. She serves as a Clinical Assistant Professor of Geriatrics at the Florida State University College of Medicine and an Assistant Professor of Family Medicine at the University of Central Florida College of Medicine.

Andrew Molosky on podcast

Andrew Molosky

President and CEO, Chapters Health System

Andrew Molosky is the President and Chief Executive Officer of Chapters Health System, the country's defining chronic illness organization, comprised of more than 30 different companies and programs, including the nation's largest nonprofit hospice network, PACE, value-based care such as CareNu, a Medicare Advantage plan, managed services organizations, technology solutions, advanced illness offerings, and more.
Established in 1983 as a community-centered, nonprofit entity, Chapters Health has grown exponentially through Molosky's innovative approach to healthcare, becoming a national leader recognized by Great Places to Work, Fortune, USA Today, and others for being a top place to work.
As a leading voice in healthcare, Molosky is routinely engaged as a consultant, speaker, and mentor. Molosky is modeling and leading across several industries concurrently.
Molosky has more than 20 years of experience spanning an array of geographies and organizations, including publicly traded, privately held, and nonprofit. He completed his undergraduate work at the University of Toledo and his Master of Business Administration from the Ken Blanchard College of Business at Grand Canyon University, additionally holding his Fellowship from the American College of Healthcare Executives.