Chapters Health System
Annual Report 2019
Our Stories will Inspire You
Watch Us Grow!
Messages from the CEO and Board Chair
Lives Touched in 2019
Andrew Molosky, CEO
William F. Becker, Board Chair
Making a Difference Every Day
Chapters Health Home Care
In the beginning of 2019, Achieve Home Care joined the Chapters Health family and helped expand the reach of our home health services. Achieve Home Care received a perfect 5-star rating from the Centers for Medicare and Medicaid Services in July 2019 for the quality of care provided by its dedicated team members.
My husband and I have never had any home health services in the past and really did not know what to expect. The first nurse we met graciously walked us through everything. She was so efficient, kind, and easygoing. – P
Improving Quality of Life
Chapters Health Palliative Care
Chapters Health Palliative Care focuses on a comprehensive plan of care so patients who are experiencing chronic pain and serious illnesses can experience a better quality of life. In 2019, Chapters Health opened two new adult palliative care clinics, with more planned for 2020. See how Chapters Health Palliative Care helped change Cody Galler’s life for the better.
I just wanted to write a few words to say how grateful I and my entire family are for the wonderful way that my husband was cared for during his stay at your facility. It was an enormous comfort to all of us to know that he was being looked after in such pleasant surroundings and by dedicated and caring people. – U
The Honor Walk
Good Shepherd Hospice
Honoring the military service of veterans at the end of life is an important tradition at Chapters Health. Good Shepherd Hospice’s Honor Walk recognizes not only veterans but also first responders for their service to our country and community.
My husband was admitted to Good Shepard Hospice this year. It was a difficult decision but it was the right one as this was his wish. My family can’t thank his caregivers enough for the excellent care they provided. His nurses and staff were there for him every day to help care for him and see to his needs. -M
Citrus Hospice House Re-Opens
HPH Hospice
Sometimes hospice patients require more care than can be provided in their homes, and that’s why Chapters Health offers hospice houses as an alternative to hospital stays. Here, patients receive acute medical services but in a comfortable, homelike environment. In 2019, HPH Hospice was excited to reopen the Citrus County hospice house in Lecanto.
The Rose Team members have been amazing. One of them plays Elvis music that lights my Mom up. Another has set up weekly phone calls and today FaceTime. Priceless beyond words. -W
Therapy Dog
LifePath Hospice
Chapters Health volunteers fill so many roles throughout our organization, and our four-legged friends are no exception. Through guided pet therapy, volunteers and their specially trained companions bring peace, joy and comfort to patients, families and team members. Watch how one LifePath Hospice therapy dog brightens everyone’s day at the Sun City Center Hospice House.
“I enjoy being part of an organization that is committed to serve and to improve the quality of life of its clients and their loved ones. I Love the work; the people I’ve met; the concern for clients, caregivers, staff and volunteers; the respect, encouragement, and support that starts at the top; the opportunity to be creative and contribute in a number of programs; and feeling that I am able to help individuals dealing with dementia and loss.” M
A Special Kind of Caring
Hospice of Okeechobee
Chapters Health welcomed a new hospice member – Hospice of Okeechobee – to its family in August 2019. This affiliation leads the way to delivering exceptional community-based, end-of-life care to more patients in need.
“Thank you all for the love and care you gave my uncle JC during his stay with you. You were all so wonderful to him and myself. This extra-special thank you note sent to you today holds more appreciation than any words can say. For you are among the nicest people I have ever known. And you all will never be forgotten for the thoughtfulness you all have shown.” P
Financial Highlights
Who pays for our services?
Year ended December 31, 2019
Medicare – $141,337,000
Medicaid – $7,662,000
Contributions, other revenues and gains – $7,681,000
Insurance and all other – $10,992,000
Total revenue, gains and other support – $167,672,000
Where does the money go?
Year ended December 31, 2019
Salaries and benefits – $113,620,000
Services purchased from contract providers – $14,954,000
Drugs, medical supplies and equipment – $11,475,000
Insurance, depreciation, interest and other – $32,968,000
Total expenses – $173,017,000
A Wonderful Year
Message from the Executive Director of the Chapters Health Foundation
One way the Chapters Health Foundation supports the mission of Chapters Health is through revenues generated from the five Life’s Treasures Thrift Stores. In 2019, we were thrilled to see the reopening of the Zephyrhills store and the newly expanded Brandon store.
2019 Foundation Revenue
Life Treasures Thrift Stores – $2,447,858 (95.1%)
Special Events & Other Gifts – $126,783.87 (4.9%)
Adam Stanfield
Through philanthropic support, Chapters Health Foundation is able to support unfunded care and finance important programs that fall outside traditional reimbursed services. From helping patients make their wishes come true to providing resources for others with special needs, the Chapters Health Foundation would like to thank our donors, sponsors and team members who support our mission.
Donor Listings
Home Care | Palliative Care | Good Shepherd Hospice | HPH Hospice | LifePath Hospice | Foundation
